FAQ & Knowledge Base
Quickly find answers about urgent help, organization, costs, maintenance, safety and rental. Below is an overview of our categories, followed by detailed guidelines as on the homepage.
Urgent help
Elevator, plumbing, storm damage, water in basement…
Building organization
Voting rights, RIO, statutes, private vs. common
Building costs
Accounting, settlement, requests, cost allocation
Building maintenance
Installations, fiber optic, damage, cleaning…
Building safety
Smoke hatch, KEI, fire safety, shared heating & hot water
Rental or sale
Sale, rental, Breyne Law, delivery…
Urgent help
For technical problems or damage: follow the steps below and always send us photos.
Report quickly
Common parts
Problems with common parts fall under the VME. The property manager executes the decisions of the general meeting and coordinates repairs.
Private parts
Damage or defects in private parts are in principle the responsibility of the individual owner/resident, unless it concerns the community.
Help! Our elevator is not working
| Elevator company | Phone |
|---|---|
| Aesy Liften | 03 616 02 20 |
| De Lift | 0800 204 04 |
| Kone | 02 346 21 00 |
| Otis | 0800 124 24 |
| Schindler | 0800 170 70 |
| Thyssenkrupp TKE | 078 15 84 84 |
Help! My plumbing is acting strange
Action plan
Check if the problem also occurs with neighbors (common) or only with you (private).
Recommended companies
Help! Storm damage to roof or facade
What to do
Email us via beheer@mysebas.be with photos. We engage the right partners and notify the block policy if necessary.
For limited damage, we take protective measures. Structural problems we present to the VME.
Help! Water in the basement
Safety checklist
Stop elevator at top floor
Help! I have problems with my neighbors
Approach
Try to speak with each other first and make agreements.
Help! I have damage
Open file
Provide us via beheer@mysebas.be:
We open the file with the broker. The insurer determines if expertise is needed; the block policy handles consequential damage.
Help! I have mold
Ventilation tips
Ventilate at least 2× per day for 10 minutes; open windows wide.